Save yourself a headache and go elsewhere! They literally took almost an hour just to confirm who I was by email, payment info, name, the works. The only thing they had going for them was chat in real time 'support' so at least it didn't take days to find out they stole my money and deleted all my progress. TL: DR: They don't value your time, they don't value their customers. They blamed my card, they blamed me, they blamed early access, they even blamed 'the system' - but no accountability - trust your server needs and valuable time elsewhere! They acted like deleting days of constant grinding didn't matter, (any real gamer would appreciate this was unacceptable) - blamed 'The system' and did not take responsibility for the server being deleted, didn't even send me a confirmation email for my purchase then acted annoyed when I didn't have the transaction number it supposedly contained. Their customer support was incompetent and unprofessional, and told me they never received funds (Though my card was charged) they used profanity with me, and generally took almost an hour to confirm who the hell I was then started complaining that I was wasting THEIR time!īut I am warning everyone out there not to make the mistake I did and give them any money in the first place. I want to put the word out warning everyone not to set up a Valheim (or any) server with Citadel Servers. They also don't give refunds only credit, and who wants credit with a company you want a refund from? Your server will either work, or it won't, and you're screwed if you have any difficulty with them.

You're making a crapshoot working with them. If you look at the reviews for citadel servers you see 5 star reviews and 1 star reviews only.

Citadelservers install staxel mods